CLERK OUTPT - CP
Job DescriptionDepartment:
North Valley ClinicFTE:
0.
05Casual Pool (as needed)Shift:
DaysPosition
Summary:
Perform a variety of customer service duties; provide information and assistance to internal and external customers; schedule appointments, verify medical coverage; perform basic cashier duties; serve as first contact for incoming customers within assigned ambulatory setting; ascertain customer's needs and direct appropriately.
Ensure adherence to Hospitals and departmental policies and procedures.
No patient care assignment.
Detailed
Responsibilities:
CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register CUSTOMER SERVICE - Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction TELEPHONE - Answer and direct phone calls as requested; take and relay messages REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy REGISTRAT/DISCHARGE - Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required; may process patient discharge to include obtaining referrals, scheduling tests and other related activities ADMISSION/DISCHARGE - Assist patients and families with all aspects of the admission and discharge process; communicate and assist in resolving problems ASSISTANCE - May assist other departments/clinics as requested PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicableQualificationsEducation:
Essential:
High School or GED Equivalent
Experience:
Essential:
1 year directly related experienceNonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or NavajoMedical office and/or clerical experienceCredentials:
Essential:
Not Applicable/Not RequiredPhysical Conditions:
Sedentary Work:
Exerting up to 10 pounds of force occasionally (Occasionally:
activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently:
activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working conditions:
Essential:
Minor Hazard - physical risks, dirt, dust, fumes, noiseDepartment:
Patient Registration Recommended Skills Administration Customer Satisfaction Customer Service Data Entry English Finance Estimated Salary: $20 to $28 per hour based on qualifications.
North Valley ClinicFTE:
0.
05Casual Pool (as needed)Shift:
DaysPosition
Summary:
Perform a variety of customer service duties; provide information and assistance to internal and external customers; schedule appointments, verify medical coverage; perform basic cashier duties; serve as first contact for incoming customers within assigned ambulatory setting; ascertain customer's needs and direct appropriately.
Ensure adherence to Hospitals and departmental policies and procedures.
No patient care assignment.
Detailed
Responsibilities:
CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register CUSTOMER SERVICE - Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction TELEPHONE - Answer and direct phone calls as requested; take and relay messages REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy REGISTRAT/DISCHARGE - Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required; may process patient discharge to include obtaining referrals, scheduling tests and other related activities ADMISSION/DISCHARGE - Assist patients and families with all aspects of the admission and discharge process; communicate and assist in resolving problems ASSISTANCE - May assist other departments/clinics as requested PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicableQualificationsEducation:
Essential:
High School or GED Equivalent
Experience:
Essential:
1 year directly related experienceNonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or NavajoMedical office and/or clerical experienceCredentials:
Essential:
Not Applicable/Not RequiredPhysical Conditions:
Sedentary Work:
Exerting up to 10 pounds of force occasionally (Occasionally:
activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently:
activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working conditions:
Essential:
Minor Hazard - physical risks, dirt, dust, fumes, noiseDepartment:
Patient Registration Recommended Skills Administration Customer Satisfaction Customer Service Data Entry English Finance Estimated Salary: $20 to $28 per hour based on qualifications.
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