Hotel Chaco Spa Manager
WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!Full-time Position ranging from $50k-60K DOE plus benefits.
Located in Albuquerque, NM.
Working out of our brand new Spa in Hotel Chaco!Position Purpose:
The Spa Manager will be under the direction of the General Manager, and maintain the quality and exceptional guest experience of the property Spa Facilities.
The Spa Manager is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.
Supervisory
Responsibilities:
Spa staff Work under the direction of the General Manager.
Book guest spa reservations.
Maintain high level of positive and professional approach with employees, coworkers, and guests.
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations with grace.
Work closely with the General Manager on hiring and training of new Spa team members.
Hold monthly/quarterly spa meetings to review updates with the team.
Communicate regularly with front desk staff, service providers and spa attendants regarding job assignments and required timeframe for them and their teams for workflow.
Provide support, direction and management development opportunities to spa associates.
Lead by example in areas of correct verbiage and proactive hospitality skills.
Participate in staff disciplinary actions and termination when necessary.
Establish and supervise system of controls to ensure that maximum standards of service are maintained.
Provide suggestions to the General Manager on ways to Improve the marketing and visibility of Spa/Salon Execute payroll.
Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
Monitor operations to ensure compliance with applicable health, safety and hygiene standards.
Maintain treatment rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.
Review occupancy levels and staff labor accordingly.
Track lost revenue through Book4Time.
Supervise inventory system for supplies and equipment and establish reorder levels; keep repair records for equipment.
Review linen inventory and oversee laundry operations.
Test and evaluate cleaning supplies and equipment.
Coordinate supplies, equipment and purchase orders through Accounting Department.
Meet with vendors and contractors to learn about new products and services offered.
Oversee / Carry out deep cleaning tasks and special projects.
Communicate repair and maintenance issues to proper channels.
Research and resolve guest-relations issues and employee matters in a timely manner.
Other duties as assigned consistent with the functions of this position as needed at any of the properties.
#LD2022 #MSL HP22
Qualifications:
Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
Ability to work on your feet for eight hours or more.
Must be able to lift/push/reach for/carry 30
pounds frequently.
2-3 year or equivalent combination of education and experience; spa or hospitality supervisory experience preferred.
High school diploma, Associates or Bachelors Degree in Hospitality, Business, or equivalent experience/training.
PI226614956 Recommended Skills Communication Customer Service Diplomacy Friendliness Interpersonal Skills Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
Located in Albuquerque, NM.
Working out of our brand new Spa in Hotel Chaco!Position Purpose:
The Spa Manager will be under the direction of the General Manager, and maintain the quality and exceptional guest experience of the property Spa Facilities.
The Spa Manager is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.
Supervisory
Responsibilities:
Spa staff Work under the direction of the General Manager.
Book guest spa reservations.
Maintain high level of positive and professional approach with employees, coworkers, and guests.
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations with grace.
Work closely with the General Manager on hiring and training of new Spa team members.
Hold monthly/quarterly spa meetings to review updates with the team.
Communicate regularly with front desk staff, service providers and spa attendants regarding job assignments and required timeframe for them and their teams for workflow.
Provide support, direction and management development opportunities to spa associates.
Lead by example in areas of correct verbiage and proactive hospitality skills.
Participate in staff disciplinary actions and termination when necessary.
Establish and supervise system of controls to ensure that maximum standards of service are maintained.
Provide suggestions to the General Manager on ways to Improve the marketing and visibility of Spa/Salon Execute payroll.
Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
Monitor operations to ensure compliance with applicable health, safety and hygiene standards.
Maintain treatment rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.
Review occupancy levels and staff labor accordingly.
Track lost revenue through Book4Time.
Supervise inventory system for supplies and equipment and establish reorder levels; keep repair records for equipment.
Review linen inventory and oversee laundry operations.
Test and evaluate cleaning supplies and equipment.
Coordinate supplies, equipment and purchase orders through Accounting Department.
Meet with vendors and contractors to learn about new products and services offered.
Oversee / Carry out deep cleaning tasks and special projects.
Communicate repair and maintenance issues to proper channels.
Research and resolve guest-relations issues and employee matters in a timely manner.
Other duties as assigned consistent with the functions of this position as needed at any of the properties.
#LD2022 #MSL HP22
Qualifications:
Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
Ability to work on your feet for eight hours or more.
Must be able to lift/push/reach for/carry 30
pounds frequently.
2-3 year or equivalent combination of education and experience; spa or hospitality supervisory experience preferred.
High school diploma, Associates or Bachelors Degree in Hospitality, Business, or equivalent experience/training.
PI226614956 Recommended Skills Communication Customer Service Diplomacy Friendliness Interpersonal Skills Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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